Help · Matching marketplace

Frequently asked questions

Straight answers for US importers and sellers worldwide. AI matching marketplace — not a trading company, not a catalog, not EximAgent.

What is Globex Trade?

Globex Trade is an AI-powered matching marketplace for US-inbound trade — not a trading company, and we don’t take title to goods. We match US buyers to customs-proven suppliers worldwide — bring your HS — with ranked match from trade / shipment / intent signals, then a free matched intro while we densify.

How is this different from a catalog marketplace or Alibaba?

We are not a product catalog. You do not browse thousands of SKUs. You submit a free match request; we shortlist from who already appears on US import lanes for your HS, then introduce you.

Do you only do furniture?

No — enter your HS; we match where US-lane density exists. Furniture and plastics pages are example lane context only. See Categories to browse examples, or look up your code on the official USITC HTS search.

What HS do I need? How do I find it?

Enter the HS code(s) for the products you import or export. Don’t know your HS? Look it up on the official USITC HTS search. Globex does not invent an HS database.

Which origins do you prioritize?

Vietnam, India, and Mexico first — plus other capacity when US-lane proof exists. Multi-origin here means less single-origin concentration, not “guaranteed single origin.”

Is the match request really free?

Yes. Free match and matched intro while we densify. A clear commission comes later only if density and closed trades justify it. We do not invent GMV, seller counts, or timelines.

What is a free match?

A free match is the Globex buyer path: you submit a match request (HS niche, origins if known, volume band); we aim to shortlist sellers who already appear on relevant US import lanes; then we make a free matched intro while we densify. Matching ≠ catalog browsing.

How long does a shortlist take?

It depends on density in your HS and origin cluster. This draft will not invent day-count SLAs or headcount — timing is honest and cluster-dependent until capture and ops are live.

What do I need ready?

Buyers: HS code(s) (HTS lookup if needed), target origins if known (VN / IN / MX), volume band or urgency. Sellers: primary HS code(s), origin, US shipping history or readiness. Forms on this preview are stubs — nothing is stored or emailed yet.

What do the lane-scale numbers mean?

Example lane pages may show public US import market context (e.g. labeled OEC figures) and OBSERVED US-lane pools for Vietnam / India / Mexico. Labels say possible matches — not closed Globex deals, not platform GMV. Soft read on Categories example lanes only.

Why is early matching free?

Acquisition-first: we need live buyers and live sellers before monetization. Match request + intro stay free while we densify. A clear commission comes later only if density and closed trades justify it — not as an early wall.

I’m a seller — how do I join?

Create a free seller profile (Sell on Globex). We route buyer match demand as density grows. No pay-to-rank storefront.

What is EximAgent?

EximAgent is a separate agents and data product — trade-data intelligence, not a Globex Trade feature. Exim = intelligence · Globex = application (separate brands, URLs, chrome).

Do you claim carbon-neutral or ESG scores?

No. Responsible sourcing on Globex means resilient multi-origin optionality and lane transparency — not eco badges, certified-sustainable claims, fake audits, or ESG scores.

Is getglobex.com live?

Yes — this is the Globex Trade site. Match request, seller-profile, and contact forms are still non-collecting previews: nothing is stored or sent by Globex yet.

How do I start?

Buyers: Request a free match. Sellers: Create a free seller profile. Or Contact us with a non-PII question (forms are draft stubs until capture is live).

Ready to match?

Free match for buyers. Free seller profile for exporters worldwide. Or browse open lanes.